Problems Purchasing a Plan

Question

I have owned a Ring Doorbell for seven years having purchased it from Amazon UK and was hoping to buy a Ring Plan so that I can view recordings that have been made. But no matter what payment card I use I get a message so 'oops something went wrong, try again later'. I have tried many times and get the same message every time.I phoned customer support and spoke to two people who said they could help me. But they failed. The second guy I spoke to seems to think the problem is caused by not having the doorbell directly from Ring.Amazon do not offer a way of buying a plan.Has anybody else experienced this issue? Does anybody know of a solution?

Justin_Ring · Answer

Hi @user_6dcc07. Since you have worked with our support team already, you most likely have tried the troubleshooting steps I would have to offer here in the community. It is best you continue working with our support team to have your concern further investigated. You can also reach our support team on Facebook or X by sending a PM to @Ring.