Chime Pro not connecting to Wi-Fi due to poor Signal

Question

My Chime is plugged in next to my wi-fi router but it won't connect due to poor signal strength.  It was working before, but it just stopped about 2 days ago.  I can connect my phone and every other wi-fi device on the same SSID with a minimum of 99% signal strength.  What do I need to do to get my Chime working again?

Caitlyn_Ring · Answer

Hi @vmashburn. You may want to try resetting the Chime and setting it back up in the Ring App to get it connected to your wifi. You can reset the Chime by holding down the setup button on the side for at least 20 seconds. Once that's complete, try walking through a new setup in the Ring App by following the steps under Set Up a Device. Let me know how that works for you! :)

mschmitt28 · Answer

I had this same problem, and tried about a dozen times at multiple locations to setup around a small home. Only after changing my WiFi name and password to remove all special characters, was the Chime Pro able to connect simply and easily on the first go.