The camera works and is installed on my app but when I connect it to the pan-tilt mount, the app doesn't go into setup mode and I can't use the pan-tilt function. The camera still works. Am I missing a step? Any advice?

Hi @bonomarine. Try performing a reset on the camera. You can do this by pressing and holding the setup button for 20 seconds, then releasing. This should allow you to reconnect the camera to WiFi, where you can then use the Pan Tilt Mount. Let me know if this helps!

I have the same issue tried deleting and reinstalling the app, disconnected and reconnected the camera , was on the phone with support and still not working, when it goes into calibration setup it fails every time , I just bought this brand new on prime day and the camera works but the pan tilt mount does not work. When first plugged in it goes thru it’s motions left right up down. They supposedly opened a ticket but still have not heard anything

Ring Community

Nederlands

Help

Startpagina Community

Categorieën

Discussies

Registreren

user_0d6c64 Badges (0)

Badgenaam	Omschrijving	Toegekend:	Aantal gebruikers dat de badge heeft verdiend
Geen gegevens gevonden

Privacy Licenties Servicevoorwaarden