Hello, my ring spotlight camera has only a steady green light (not blinking and not multi-color). The camera was mounted in 2 areas and tested in 2 more sockets on different circuits with the same results. Add’l the camera will not reset (hold top button for 20 seconds with no effect) and will not connect to the internet in multiple locations. Internet and FAQs have not shed light on issues.

Hey @Runninglong. When you get the green light on the bottom of the camera when trying to set up the device, this means that it had problems connecting to your internet. This can be when the device is too far from the router to get a stable connection. It may also be because you need to adjust the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) on your router to allow the Ring device to connect. Let me know if making these adjustments helps the device connect!

I have ring cameras installed and would presume after the update it would have impacted my cameras and yet they are still working. When I initially installed my cameras a couple of years ago I had set up issues and resolved them through a WiFi extender. So it appears the issue is a connectivity issue. That being said, it does not rule out a defective unit. I recommend powering down the camera, wait about 30 minutes and then try the set up as close as you can to your router. If successful then mount it where you want it. If you have further issues, get a WiFi extender or the Ring Chime Pro. This will boost your coverage to the camera when placed halfway between the router and the camera. Tip! If you use a third party extender, do not set up the extender in a wireless mode, connect it via the LAN port. You will halve your signal throughput to the router if you connect it wireless.

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bwiswell

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January 17, 2024

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