I have a Ring 2 that is just over 2 years old. The other day I received an email saying I needed to recharge the battery. 1st time that has ever happened so I looked at the device health and it showed the power source was battery and not hardwired. It's always shown hardwired. I pull the doorbell check all the connections and it's getting power and everything is connected. Was there a firmware update recently or something that killed this. I don't understand why it would do this after 2 years.

I have the exact same problem! I installed my Video Doorbell 2 two years ago this month. I connected it to my existing doorbell wires without the diode, per instructions, because I don't have a digital doorbell. It has always shown the battery as charged and the doorbell as hardwired until a few weeks ago when it showed the battery was nearly dead and that the power source was the battery. The voltage from the doorbell transformer hasn't changed. Sure could use an answer or a fix to this problem.

Why does my ring 2 show power source as battery when it’s hardwired and the voltage is correct?

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January 06, 2024

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