Generic battery for ring camera

Question

I bought a generic battery from Amazon for my ring camera. When fully charged it will not register on the ring app. When I reinstall the original ring battery it registers fine. What's the problem?

Justin_Ring · Answer

Hi @user34802. A 'generic' battery, as in one manufactured by a third-party company? Or is it a [Ring Quick Release Battery Pack](https://ring.com/products/quick-release-battery-pack)? If it is one manufactured by a third-party company, we do not recommend using it with our Ring Cameras, as they may not work with it.

IExpectedThat Badges (1)