Hard reset not working on Ring doorbell 2nd gen

Question

I have a second gen Ring doorbell. During the cold weather, it stopped working. I have tried to do a hard reset many times and it doesn't work. I never get the spinning white light. Instead, I get one white flash and then 3 blue flashes. But that's the only time it lights up. I must have done this a dozen times now. It is 100% charged. Any ideas? Thanks.

Justin_Ring · Answer

Hi @user32781. Those were the correct troubleshooting steps to take when a Doorbell is unresponsive! Since your Doorbell is still unresponsive, the next best step would be to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.