Existing compatible mechanical chime won't work with Ring Doorbell Pro 2

Question

Existing compatible mechanical chime won't work with Ring Doorbell Pro 2.  I triple checked all connections and have the Pro Power kit v3 installed. The doorbell chime/app notification/Ring plugin chime all work fine. Looks like the mechanical chime is not getting enough power with power kit installed. Any fix available for this? The post here (https://community.ring.com/t/doorbell-pro-2-not-use-pro-power-kit-v3/150706) suggests replacing with Power kit v2 fixed the issue, but tech support says that's not available.

Caitlyn_Ring · Answer

Hi @user31642. Can you please verify the make and model of the chime kit you're using? If possible, please also share a picture of how the Pro Power Kit v3 is installed on the chime kit.