door bell pro

Question

have dont sent all connect fine including chime the door bell lose WiFi connect have tried turing my route off and few times and have pushed the button to redo set at least 5 times and works fine for around 5mins power is fine as when I check it has power the route is about a meter from door bell any ideas

Caitlyn_Ring · Answer

Hi @belewski1984. It sounds like you've done most of the basic troubleshooting steps, so it may be better if you contact our support team for more advanced troubleshooting support. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.