Charged during trial

Question

Hi I was an existing Protect Plus member as I had a doorbell and a couple of cameras. Yesterday I installed my new alarm system and was converted to the protect 30 day trial. I was billed £8 today as I’m guessing this was too soon to be skipped however it says I will be charged £8 again on the 14th November.

Caitlyn_Ring · Answer

Hi @TartanArmy. Since the Ring Community is a public forum, we can't review billing or account details. I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) to review your plan and trial to ensure everything is being billed correctly.

system · Answer

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