Spotlight Cam Plus not recording or showing live view

Question

Recordings stopped working at 6am yesterday (I can tell by reviewing history), tried live view and that was no longer working either. I’m assuming motion detection isn’t working either as no blue light when I walk past camera. Noticed from my broadband hub that the device was connected on a 5Ghz channel - not sure how as I didn’t think the Cam Plus would connect on this frequency but am assuming this is why it isn’t working properly anymore. Have tried multiple factory resets, including pulling the battery and turning power off for 30 mins but whenever I manage to get it into set up mode and establish WiFi connection it’s still showing as connecting on 5Ghz channel. My Ring Stickup cam and Ring doorbell are working fine and showing connected to 2.4Ghz channel. Any suggestions as to what I could do to fix or is the Spotlight Cam Plus faulty?

Justin_Ring · Answer

Hi @user_9e7ec8. The Spotlight Cam Plus should not be able to connect to a 5 GHz frequency. You have tried all the basic troubleshooting steps I would have recommended for this concern. The next best step is to give our support team a call to further investigate this with you.