I've noticed lately that my Ring Pro video doorbell stops recording after the doorbell is pushed. It happens if the motion gets activated and I am remotely watching someone walk up to the door. As soon as they push the button to ring the doorbell the recording cuts out. It stops recording completely, verified by watching the replay. If I try to watch live after this happens, it fails to remotely connect. After a few minutes I am able to reconnect and watch. It is hard wired and voltage shows 'Good'. Signal strength is RSSI-59 and firmware is at : 2.2.00097. Any ideas?

My Ring Doorbell Pro does the same thing. It works just fine till someone pushes the bell. I have spent $300 to have an electrician update my connection to the doorbell from the transformer and I have my upgraded my internet service but the problem still has not been resolved. If I shut the power off then the doorbell reconnects just fine until the next time someone rings the doorbell. Very frustrating.

Same problem as well ever since I got it a few years ago. It always shorts out and shuts off when the button is pushed. Also paid a bunch of money for a new transformer. That was supposed to fix the problem per Ring but it had no affect at all.

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user5449

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December 14, 2021

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