How to remove offline keypad

Question

How do I remove an old keypad that won’t power on? It’s completely dead. I keep getting stuck on listening for device, but that will never happen. Is there a way to just remove the device?

Tom_Ring · Answer

Hi @SolarEclipse. You'll need to do whats called 'Removed Failed Device'. This can be found in the Ring app under the Keypad Menu  Device Settings  Advanced Options  Removed Failed Device. Let me know if this works for you.

daymeeyan · Answer

Thank you! This worked!