installing ring video doorbell

Question

HiI have just purchased a new ring video doorbell and downloaded the app and registered our details as owner such as home address, email address, password and gave name to the device. then we connected it to the wifi but when trying to pair it, after a little while we are getting the message that 'This device is still registered to its owner' and won't let us proceed. It seems to be very easy to set but for some reason we are not managing to succeed and we are stuck at this point. To be honest it's been very frustrating. Could you assist us please? The item is brand new. many thanks keith

Chelsea_Ring · Answer

Hey @cauck001. For this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They will be able to get this sorted out for you! :)