I just bought the new Ring Pet Tag. I am following instructions to set up the pet profile, which I have to do before scanning the tag. I was given three permissions options when I clicked on Add Media (1 photo or video is required) and then 'Library'. I chose 'Add Photos Only' . That didn't allow me to upload media. Now, the app is telling me to open settings and change the value to 'All Photos'. However, there is no 'All Photos' selection! All that's there are 'None' and 'Add Photos Only'. So, since media is required, I am stuck and can't set up my profile and, in turn, can't set up my pet tag. Please fix! Thanks.

Hi neighbors. What @user63716 suggested is the troubleshooting step that we are recommending to do for this concern. Uninstall the Ring app on your phone and reinstall it. Once logged back into your account, proceed with setting up your Pet Tag, and when going through the setup, you will get the pop-up option to grant Ring access to All Photos. This should now allow you to pick a photo of your pet and complete your setup. Let us know if this works.

I am having the same issue! This is ridiculous!

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