Too many clicks to get to live view on app

Question

After entering into the app on my phone, and then clicking on the live picture, why would I have to click on 'Play Live' again.. its a waste of time and kind of annoying.. it seems like a pointless and extra step. Even if there were multiple cameras, it doesn't seem like there is a point to it.

user8749 · Answer

I don’t know what you mean? from the app I click on live view and that’s it. What phone do you have?

Caitlyn_Ring · Answer

Hi @user36614. Under Device Settings  Video Settings  toggle the Tap Camera Preview for Live View option on. With this setting on, tapping the camera preview on the Ring app dashboard will activate the Live View rather than first bringing you to the Event History Timeline. You can end the Live View to see the Event History Timeline afterwards.  I hope this helps. :)