My videos show in my app but not when I log into the browser

Question

I was looking for a delivery and I am noticing some videos come up on my app and some come up when I log into the browser,  Is there a glitch or reason why videos wont show on both?

Caitlyn_Ring · Answer

Hi @user75856. There shouldn’t be a difference in recorded events between the Ring app and the Ring.com dashboard. If you have multiple devices, make sure you’re looking at the history for the correct one. The only notable difference is that Snapshot Capture images are only accessible via the Event History Timeline in the Ring app, and cannot be viewed on the Ring.com dashboard.