Ring doorbell misses motion detection

Question

I have some people approaching my door and all of a sudden they disappear, I have set up the zones and still it skips, I have paid for the basic subscription in full, not monthly

Caitlyn_Ring · Answer

Hi @arun.k. Is motion not being detected at all, or are you experiencing issues with the video? You mention someone approaching the door, then suddenly disappearing, implying that this might be a video recording issue. If you have an example of this happening, please feel free to share it. Additionally, can you please confirm which model of Ring Doorbell you have? The device name is located on the Device Health page in the Ring app.