New Ring Alarm Outdoor Contact Sensor

Question

I own many ring products and have a lot of experience installing their products. I assumed the 'outdoor' sensor would be more robust in design. Pros- super easy to add to my existing alarm system via the app. A+ Cons- 1- AA alkalkne batteries. They won’t last long. Should include lithium batteries. 2 - Sensor body battery cover tabs. Two tabs need to be pressed to remove. As you slide the sensor onto the mounting bracket, one of tabs easily bent out of shape preventing me from securely mounting. The tab is now permanently damaged. Had to use a spacer to jam the tab in place. 3- sensor fit/securement to mounting bracket. Almost impossible to snap back on. When I finally got the cover on, a light tap or light pressure allows cover to disengage and fall off. And this is in a fence gate. I don’t think this will stay on. Overall, very disappointed in the design of this 'new product.' Not ready for primetime. I regret spending over $50 for this horrible product.

Caitlyn_Ring · Answer

Hi @user12078. For any physical damage to your Outdoor Contact Sensor, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can determine the best solution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Thank you for sharing your feedback with the Community as well.