Fraud

Question

I believe my account has been tampered with. The service i received was very rude and disrespectful. I was on hold for over ten mins..very long time without being checked on. When i asked what services and benefits I was paying for i was told just video and I asked again and received the same response.  This is not the service I would expect to receive and this doesn't make me nor my family feel safe! Pls listen to the call as there were also people in the back round on the call miss representing your company.

Caitlyn_Ring · Answer

Hi @user_bf50d7. The Ring Community is a public forum, so we do not have access to account details or support contacts. If you have any concerns about your Ring account's security, I'd recommend reviewing the Control Center. From there, you can change your password, and view which devices are logged into your Ring account. If you have any specific questions about your Ring devices or Ring Home plan, I'd be happy to help.