How do you fix error code P1-78 for RIng Video Doorbell Pro 2?

Hi @user35691. What problems are you experiencing with your Doorbell Pro 2? Having a bit more information to go off of will be helpful so I can provide useful and relevant troubleshooting tips.

Hi @bobzepfel. Since a full reset did not resolve this issue, you would need to reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for more assistance. Our support team can help with more in-depth troubleshooting, as we can't see any account or device details here on the Ring Community.

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