Stickup Cam shows not connected to WiFi

Question

My Stickup Cam is showing as being offline in the Ring app, but my router settings show it as being connected. I've restarted my router - didn't work. I power cycled the cam - didn't work. Any advice?

Chelsea_Ring · Answer

Hey @DeviceMX. Have you tried the Reconnect to Wifi option through the Device Health section in the Device's Profile? This is great step to try as well, and let me know if it's able to reconnect this way! :)

CRHT · Answer

I am having the same problem. I've restarted my router and reconnected the cam via the app but, within a few minutes, shows no wifi connection in the app, but, my router shows it is connected.  Did you ever get this resolved?