WiFi Connectivity Problems

Question

I have a Ring doorbell that easily connects to our managed WiFi through Charter Communications - Spectrum. When I try to connect the Chime or Indor Cameras, the Ring app tells me the connection is successful, but when I go to the device in the Ring app it tells me there is no internet connection. Prior to doing the setup on these devices, I added the MAC addresses to our managed WiFi router. Any ideas how I can get these devices to connect? Out managed WiFi does not enable us to add a router or extended, the devices are near the router, and I have a Canary camera which connected with no problem.

Brad · Answer

As a first step in debugging, I would turn off MAC Address filtering and see if that narows the problem.

Hivediver · Answer

I have the same problem. Ring was not able to help me after chatting back and forth until I could not spend any more time on the issue. My laptop has no problem connecting to the internet and checking my Ring devices, it is only my iPhone that has the problem. I keep keeping a message that says I am not connected to the internet. I am in an apartment complex temporarily, and secure internet connection is provided. Maybe it has something to do with that? Hopefully Ring will see this thread and address the problem.