Remove faceplate

Question

I am a new home owner and my new house had a Doorbell Pro installed before I moved in. I recently wanted to reset the Wi-Fi, but I couldn't remove the faceplate. I checked on the official website and found that it comes with a screwdriver, but I didn't receive it.

Caitlyn_Ring · Answer

Hi @user69042. The included screwdriver is a star screwdriver, which is used to remove the security screws on the faceplate. The only other screwdriver you'll need is a Phillip's head screwdriver. You should be able to obtain both of these from your local hardware store. We also have a [Spare Parts Kit](https://ring.com/products/spare-parts-for-video-doorbell-pro) available for purchase. Hope that helps!

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