My spotlight camera won't recognize that the battery is inserted. Under device health it will say, require battery. The battery is in the right way and fully charged. Camera works ( picture not in full color) but I can't tell what battery life is left. Help!! I have taken the battery out and re-inserted it multiple times, but nothing. Had this camera less than a month now. Anyone else had this problem before?

Hi @Cwhite ! Can you please let us know if you have 1 or 2 batteries inserted in your Spotlight Cam. If only 1, can you please tell us which slot it is in (left or right if you're looking at the device)? Also, is the battery charged to 100%? Thanks!

My spotlight camera does not recognize full batteries and won't turn on. I have tried to delete the device and add it again and have done a hard reset...still nothing. Feeling frustrated.

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