I have tried to set up my Ring Doorbell, and every time I connect it to my WiFi it says setup successful, but it says its offline and won't capture video at all. I also have a spotlight with no can that works just fine with he WiFi and my ring bridge. I have tried resetting the router multiple times, connecting it to my Hotspot, which works but works terribly. If someone could help I'd greatly appreciate it.

Hi @Chenry. What kind of wifi network do you have, is it a 2.4GHz or a 5.0GHz network? Also, which model of Ring Doorbell do you have? You can find this information on the original packaging, the back of the Doorbell itself, as well as on the Device Health page in the Ring App.

I believe it is a 5.0GHz and I have the Video Doorbell (2020 Release)

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June 24, 2025

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