Ring Camera Live View only works on WIFI

Question

It works absolutely fine when my phone is connected to any WIFI network, but it doesn't not work if my phone is on its mobile network. I have tried O2 or Vodafone network, both prompts 'We're having trouble connecting. Please try again.' Is there anyway to fix this? Thanks!

user_1152b2 · Answer

I have been using the Ring service for a year and it works before. The mobile network failed to connect since few weeks before. I don't have any VPN connection on my mobile and the data plan is enough to go. Please kindly advise. Thanks!

Caitlyn_Ring · Answer

Hi @user_1152b2. Given that the Live View works without issue when your phone is connected to wifi, this indicates a problem with the mobile data connection. I'd recommend contacting your service provider to see if any settings have changed that might prevent you from streaming video while using mobile data.