Chime - infrequent Notifications

Question

Chime doesn't work all the time when doorbell is pushed - only works occasionally. I've tried a volume test and it's okay but when pushing the doorbell it doesn't always work, although the doorbell sounds okay!

Tom_Ring · Answer

Hi @Essex1. What is the RSSI for your Doorbell and Chime? A poor RSSI could result in inconsistencies. If this is the case, try rebooting your internet router to see if that offers any improvement. If this is still a concern after that, it would be best to have a support team take a look. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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