Ring Notifications

Question

We have several devices from Cameras to Doorbell.  We have an issue that whenever anyone activities the Doorbell our son who shares our Amazon Prime account automatically gets notifications which we don't want them to have......How do we stop this ?

Caitlyn_Ring · Answer

Hi @Highlander58. Is your son added as a [Shared User](https://support.ring.com/hc/en-gb/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) on any of the Ring devices? If so, this is likely why he's receiving notifications. You can either remove him as a Shared user, or he can disable the notifications in the Ring App by toggling the Motion and Ring Alerts off.

Shawn024 · Answer

I’m having the exact same problem. I have a household family share account with my brother and his Alexa notifies him every time my doorbell rings. Please let me know if you found a solution to this as it’s very frustrating.

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