We’ve had our ring doorbell for under a year and it’s worked fine, but today it won’t let us access live view. Transformer is good, and signal strength is in the green. I have deleted the app, downloaded it again, reset my doorbell and setup and still won’t connect? It saves motion detected and everything else works perfectly just when I want to click on it to live view I can’t

Hi @user41829. Those were excellent troubleshooting steps to try to help with your concern. I would also try rebooting your router by unplugging it for a few seconds and plugging it back in. You will also want to verify that your [signal strength, also known as RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

I have started to experience the exact same thing with ring flood light cams. I can access live view from my PC through the web browser but the app will not connect live view. This is the same issue on my wife's phone. Ironically enough, my mother who lives across the state is having the same problem with her app on her mobile device. Signal strength is good, routers have been reset many times, cameras disconnected and reconnected, app deleted and reinstalled. Is an issue with the app but in finding very little on a solution.

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