I registered and added my parents to our ring doorbell so that they can access it or get notified if some on has entered our property but the doorbell and other devices don't show up in their dashboard/ account and the only time they get any notifications is if someone rings the bell only then do they get any notifications but nothing else, can anyone help?

Hey there, @Abdur1025! When you invite someone to be a Shared User on your Ring device, they should receive an email invitation. Once they accept this invitation, it may take some time for the Ring app to display the device. After waiting some time, if the shared device still does not show, please have them remove and reinstall the Ring app on their mobile device. I recommend also visiting the Control Center in your Ring app menu, selecting Shared Users, and double checking the invitations there. I hope this helps!

Caitlyn’s response above should be the first thing on Ring’s Shared User FAQ/Support site. My wife and and could not figure it out for hours and were getting very frustrated - until I found Caitlyn’s response. Thank you!

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pratyush2802

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September 23, 2023

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