Wired motion sensor, unable to connect to new Wi-Fi

Question

I changed my internet carrier. Got the ring doorbell online with the new Wi-Fi. Can’t get the motion sensor on. It is hardwired and powered on to start the process.  It gets stuck at 95% to reconnect it. I restarted router. I restarted the process. What’s next?  Thank you!

Tom_Ring · Answer

Hi @mckinlt. What specific step of the 'connect to WiFi' are you struggling with? What type of phone are you using and what version of the Ring app is installed?