Ring app is slow shortly after renewal.

Question

I recently renewed my subscription, which is done automatically. The 6 months leading up to the renewal I was bombarded with ads asking me to buy more cameras. I have 5, how many more does Ring think I need? Anyway, after the renewal I noticed the app performance slowed significantly. Now before I get the.....it's your phone, internet blah blah blah, my internet speed is 2100 MBPS, I have a new Samsung 250 GB phone. It's clearly not that. The only thing left is the app! The next day after renewal I started getting, it's not you it's us and other issues. I guess what I'm asking is, was my app slowed purposely after getting the money for the subscription renewal?

Caitlyn_Ring · Answer

Hi @ralton. Being subscribed to a Ring Home plan has no impact on the Ring app performance. If your app is running slowly, I'd recommend clearing the cache and cookies, and ensuring both the Ring app and your phone are updated to the latest versions available.