My flood light camera won’t connect to WiFi. It’s been about a month now and I’ve gone through all the reconnecting steps. When it gets to the step where it tries to search for WiFi networks it just keeps saying 'searching for WiFi networks' over and over for about 5 minutes until it just stops and shuts down the process on its on. My Ring doorbell connects perfectly fine without issues, so not understanding why my flood light camera won’t connect. Anyone have similar issues and/or a fix? I’m ready to just return this thing.

Please follow the steps in our Help Center article here to reconnect your Ring device. If you're still unable to reconnect the device, try a new setup in the Ring app using the steps under Set Up a Device. We have troubleshooting steps for setup failures here if you run into any errors. Should this issue persist, please follow up with our support team for more in-depth assistance. You can get in touch with our support team at one of the numbers available here, or on Facebook @Ring.

Hey @prestonjohnson59. Do no wifi networks show up when trying to connect to your home wifi network, after you've connected to the Ring AP? It's possible that the router may be too far. You can test this theory if you have a wireless hotspot on your phone or someone you know does, as you can make sure the hotspot is near the Floodlight Cam, and when it is looking for wifi networks, see if the hotspot comes up. If not even the hotspot will show up in the nearby wifi networks, then let me know! :)

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January 13, 2022

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