Doorbell button must be pressed hard to ring

Question

I have a video doorbell pro hardwired.  All connections are good and Wi-Fi signal is strong, but my complaint is that you must press the doorbell pretty hard for it to ring.  Often I’ll find someone standing at my door or will even watch them push the doorbell button from the app yet it doesn’t ring because they haven’t pressed it hard enough.   Is there any way to adjust the sensitivity of the button?

Justin_Ring · Answer

Hi @user66373. You cannot adjust the sensitivity of the button on a Doorbell. If the button seems to be getting stuck or getting hard to press, the next best step to take is to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)