I just noticed in the Ring App, under Settings that Ring Alerts was OFF. I turned it ON, went back to the main screen, then back into Settings and it was OFF again. We just have 1 Ring Doorbell, and Apple iPhone 12 Mini’s. We just use one account but have the app on our 2 phones. On my wife’s iPhone, it is working properly. If I go into it, Ring Alerts is ON. But mine will not stay ON. I don’t have DO NOT DISTURB on. I also DELETED the APP, then reinstalled it and logged in again. Please help!

Hi neighbors, this issue has been resolved. Make sure the Ring app is fully updated, turn off any VPNs on your phone, then adjust the Ring and Motion Alerts toggle. If it’s still not working, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.

Our team is looking into this issue, as we have received several reports that it is still happening. If you haven't done so already, please get in touch with our support team at one of the numbers here. They can collect any necessary information in order to troubleshoot this. Thank you for your patience.

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FSchleyhahn

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January 31, 2020

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