Router Setting for stick up camera battery

Question

New setup. Won’t find WiFi. Tried different channels on 2.4 ghz band. Connects to app during setup just fine. Doorbell 3 plus battery had no issues with finding WiFi on 5 ghz. Asus ac3100 dual band router.

Chelsea_Ring · Answer

Hey @Steve-Cindy. I recommend checking your [ports and protocol](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) settings on your router to ensure it allows the Ring device to connect, as this may be why it's not connecting to your internet. Feel free to contact your ISP to make these changes that you need to do. In the event that the device may still not connect after making these changes, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes and how you're able to resolve your concern! :)