Weak screw when I attach the stand of my spotlight cam plus

Question

I tried to attach my camera back to the stand, but the screw broke, leaving a part of it stuck in the stand. I attempted to drill it by hand, thinking the screw was weak. I contacted the webchat customer service, but they kept insisting I get a professional to install the camera without offering a replacement.

Caitlyn_Ring · Answer

Hi @leunglung. Is this the Spotlight Cam Plus Plug-In or Battery? I’m not sure what part you mean specifically with the stand, but we have spare parts kits for the Spotlight Cam Plus Plug-In and Battery that you can purchase, which has replacement screws and mounting brackets.