Multiple Devices subscription Help

Question

I have 2 ring devices in my home. I bought the doorbell and paid for the subscription. After I bought an indoor camera, connected it to my account, it’s now telling me that in order to review recordings on my in door camera, I have to buy another subscription. That’s ridiculous. I already have a subscription !! Is there something I’m doing wrong?!

Tom_Ring · Answer

Hi @C.Scottie69. What type of Ring Subscription are you paying for? Is it the Ring Protect Basic Plan or the Ring Protect Plus Plan? As described in this Help Center article [here](https://ring.com/protect-plans?utm_source=google&utm_medium=cpc&utm_campaign=833107410&utm_term=ring%20protect%20plan&utm_content=66897173222&gclid=Cj0KCQjwm9yJBhDTARIsABKIcGbcRu0bV4LbbUp6yfkPGG30b7tpDXMhOih0k-KAO9zLc0I7Cz_ErFMaAhooEALw_wcB&gclid=Cj0KCQjwm9yJBhDTARIsABKIcGbcRu0bV4LbbUp6yfkPGG30b7tpDXMhOih0k-KAO9zLc0I7Cz_ErFMaAhooEALw_wcB), the Ring Protect Basic Plan will cover one device and the Ring Protect Plus Plan will cover multiple devices at one Location. I hope this helps.