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user_2bd492

Chime (2nd generation) offline
troubleshooting
cs-support

Hi. My Chime (2nd generation) is no longer connecting to my WiFi, even though it is working fine and there are no outages. I’ve had no recent network changes. When I try to reconnect my Chime I get no flashing green light after pressing the side button. However, when I initially plug the Chime into a socket it does flash green once. I have tried it numerous sockets and rebooted my router. 

37 •

3 •

1 •

02-02-2025 07:48:20

Responses (2)

  • T

    Tom_Ring

    Hi @user_2bd492. Try following the steps listed in this Help Center article here. Let me know if this helps.

    1

    •

    04-02-2025 03:30:16

    •

      U

      user_2bd492

      Thanks for the advice. I tried it several times but it didn’t work for me. 

      0

      •

      17-02-2025 06:05:32

      U

      user_2bd492

      Thanks @Tom_Ring for the advice. I tried following the steps listed in the Help Center several times but it didn’t work for me. What would you suggest I do now?

      0

      •

      09-03-2025 08:58:31

      T

      Tom_Ring

      Hi @user_2bd492. Since these steps didn't work, feel free so send us a private message on Facebook, Instagram or @Ring for more help. Thank you.

      0

      •

      10-03-2025 11:22:52

  • U

    user_82de47

    Hi,Did you get anywhere with this?I have similar except mine flashes red once and then thats it. Even when I hold the side button down to reset it I get no lights.

    0

    •

    10-02-2025 04:24:16

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      U

      user_2bd492

      No, I didn’t. Tried a few times and got no lights. 

      0

      •

      17-02-2025 06:07:15

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