My hardwired Ring Doorbell 2 shows my battery is at 47%, i have never dropped below 99%. Power tests fine why is my battery losing life if it is hardwired?

Hello everyone, I have had my ring doorbell pro 2 for a few months now and out of the blue the battery started to drain I have it hardwired to the house and prior to using it I did a complete charge and the battery normally always stays charged. Any suggestions I took the battery out last night and did a charge for about 3 hours and right now it's at 46%

Hey @Steph4. In the event that you may be having excessive motion events, this could be draining the battery as well. When hardwiring the Ring Video Doorbell 2, you can get up to a 10% trickle charge a day to help keep the battery full, but with the excessive motion you may be having, this will restrict it from staying full. Have you noticed an increase in events? You can review these in your event history! If you see an increase in events (more than 10 events a day whether it's Live View, motion, dings) I would recommend re-exploring your Motion Wizard settings to ensure it's properly set up, or maybe purposefully reducing the sensitivity to help with this too.

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user_079529

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