help

Question

I have been trying to work out how to ring yous mob for about 20 min so far, had some one in my uste last night want the footage for police

Caitlyn_Ring · Answer

Hi @user_e820b4. An active Ring Protect subscription is required for access to video recording. Without an active subscription, nothing will be recorded. If a video has been deleted, either manually or because the video storage time ran out, it cannot be recovered. If you need any further assistance with your Ring Protect plan, you can contact our support team at one of the numbers available here.