Missing 2 security screws

Question

We are missing 2 security screws that were not in the box. We called, wait time is 45 minutes. I see that other people are having the same problem. I am now concerned about this product. That doesn't seem right if you have so many people with the same problem.

charlies · Answer

Well not having the security screws is not the end of the world. You can still use your doorbell and try calling support at a different hour of the day. They are not going to be able to send you your screws via your internet connection anyway...