Hello, I have Ring Doorbell Pro 2 and i can’t get the mechanical door bell to work. I’ve tried checked the settings in the app, change out the transformer, check voltage with multimeter, reset the doorbell and it still doesn’t work. The mechanical doorbell is on the compatible list and was working with the old doorbell, so I have no idea what else to do. Please help!

Hi @user44195. What is the make and model of your chime kit? Do you have the Pro Power Kit installed? Feel free to share a picture of how you have the Pro Power Kit installed. I may need to refer you to our support team for assistance with hardwiring, but I'm happy to take a look at a picture to see if there's anything I can spot.

Go to setup mode chimes, and select home chime.

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Scottflorida

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January 20, 2023

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