Keypad 2nd gen dead as a dodo and can’t restart

Question

My keypad died without any low battery warnings. I’ve since tried to restart but nothing works. I don’t know how to set up the whole system again so haven’t gone that route. What can I do please? Is it a faulty product?

Tom_Ring · Answer

Hi @Turkishish. If your Keypad will not hold a charge and is non-responsive to a reset, you will need to contact our support team. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) has information  on how to troubleshoot your Keypad. If you've tried these steps to no avail, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.