Code p1-65 ring door bell 3

Question

My ring doorbell all of a sudden stopped working its wired and has a battery inside it tried a new battery and turned wifi on and off tryed to reset everything nothing still not working anyone else having same issues. All my other ring cameras are fine.

Caitlyn_Ring · Accepted Answer

Hi @Xxelenaxx. In addition to verifying that your Ring Doorbell is online and has a strong signal, I’d also recommend checking that the ports and protocols used by Ring devices are open on your network. If you’ve run through all of the troubleshooting steps shared, and this issue still persists, please reach out to our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Tom_Ring · Answer

Hi @Xxelenaxx. This Help Center article [here](https://support.ring.com/hc/en-us/articles/4416196955412-Troubleshooting-Tips-to-Reconnect-Your-Ring-Device-to-Wifi) will have information on how to troubleshoot the P1-65 code.