1st Generation Spotlight cam no live view

Question

I have three cams, and my first cam has stopped responding in the ring app. I’ve tried all the help topics:  I turned off vpn, I tried toggling off Bluetooth, I tried cellular vs wifi, I checked my wifi router, etc. I can see that the camera is connected and it is currently sitting on top of the router so it couldn’t be any closer (RSSI -45).  I try turning on the siren or snapshot etc, but nothing works.

Tom_Ring · Answer

Hi @user76092. Thanks for listed the steps that you’ve taken. You can attempt a reset by pressing and holding the setup button for 20 seconds, then reconnect to WiFi. If you’ve done this to no avail, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.