How do I retrieve a deleted video?

Question

Accidently deleted a video of the Amazon guy, (who delivered an empty bag) from my phone.  Are they store somewhere else where I can access them again?

Caitlyn_Ring · Answer

Hi @Tausiagef. Once a video has been deleted from your Event History, it cannot be recovered from anywhere else as we do not store any backup files of these videos. This is to protect your privacy. I apologize for any inconvenience this may cause, and you'll want to make sure you download any important videos that you'll need. You can learn more about downloading your Ring videos in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos).