Video Doorbell push too hot

Question

We lost our Ring Video Doorbell last Saturday when we lost internet for a while.  After rebooting the router everything came back except the Bell.  We cannot seem to get it to re-connect however the bell push is very hot, we've just measured the temperature at 118F.  This is a bit of a worrying.  The transformer is at a normal temp, just the bell push.  It's in a covered porch, facing west and currently not in direct sunlight.  Is this a fault?  It's only 7 months old.

Chelsea_Ring · Answer

Hey @352HCD. Thank you for bringing up this concern, but I recommend to immediately contact our support team whenever you have a chance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They can get this looked into further for you to ensure there is no damage done to your device or your system. Thank you neighbor, feel free to let us know how this goes! :)

Nom du badge	Description	Date d'attribution	Nombre d'utilisateurs ayant obtenu le badge
Anniversary	Active member for a year, posted at least once	23 June, 2024	18147
Community Regular	Granted all essential community functions	20 April, 2025	8677

Nithak27 Badges (2)