Ring v2 Keypad stops sending Z-Wave commands shortly after inclusion

Question

I have both a v1 and a v2 keypad that I'm using with my home automation software. The v1 keypad always sends the appropriate Z-Wave commands when buttons are pushed. The v2 keypad, however, sends them for a minute or so after inclusion, but then it stops sending zwave commands altogether, and the only way to get it to do it is to exclude/include, but then again only for a minute or less. I've factory reset, etc, and it still doesn't work. Has anyone else experienced something like this?

Caitlyn_Ring · Answer

For this concern, would you mind giving our support team a call? They'll be able to pull up your account and take a closer look at what's going on with your Keypad since you've already done some basic troubleshooting. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)